What's more awful than having counterfeit negative audits posted on your Google page? Not having the option to do anything about it! Nowadays, your greatest rivalry isn't only your nearby rival, yet any individual who can type in your business name into Google and right away see that you have counterfeit negative audits posted on your page.
1) Consult SEO experts
If you’re being attacked by fake negative reviews, don’t panic. Consider calling in an SEO expert for advice on handling attacks. Review management is a service offered by many high-quality SEO firms; your local agency can provide you with recommendations if needed. And remember, search engine algorithms are complex; getting help navigating them doesn’t make you any less of an expert—in fact, it shows that you know what you don’t know and are ready to get help when necessary. Don’t be embarrassed to seek out help if something feels too complicated or risky—it probably is! Hiring specialists who understand how search engines work will go a long way toward protecting your company's reputation.
2) Talk to your customers and get testimonials
If you’re dealing with negative reviews on your business listing, first contact those who left them and ask why. While it may seem like a simple fix, many reviews come as a result of customer service issues or confusion about services or pricing—issues that can be resolved with communication and transparency. After talking with those who left reviews, go out and find testimonials from customers—positive ones—to use as counterpoint. If all else fails, you can reach out to Google directly to see if they will remove these reviews because they don’t meet their guidelines. You can also hire an SEO company that specializes in removing negative reviews; however, make sure they have experience working with businesses like yours before agreeing to work together.
3) Ask friends and family
If you know your business well, ask around for feedback on your product or service. You can also reach out to customers who have already purchased or used your product or service. When you’re asking for testimonials, remember that people are more likely to write positively about an experience if they have a positive opinion of you and what you offer. People are more likely to leave negative reviews if they had a bad experience with you or feel that their needs weren’t met properly. If you believe negative reviews were written without merit, don’t just ask yourself how much it will cost to remove them—ask yourself how much it will cost not to remove them!
4) Get your competitors' customers
Reach out to your competitors' customers and ask them about their experience. Offer up your own product or service as an alternative, because one of two things will happen: (1) they'll tell you what's not working about their service; or (2) they'll rave about it, in which case you've found yourself a new lead. If you can't reach them directly, try these methods: Check customer review sites like Yelp and TripAdvisor. If you find fake reviews there, post comments asking where they came from or if anyone knows someone who has used that business in question. Ask former employees what it was like working at that company; you may get some valuable insights into how your competitor conducts business.
5) Hire a search engine optimization agency
Though it might be tempting, just firing off an angry email to the businesses that have left negative reviews is likely not going to resolve anything—and could even backfire. If you really want to deal with these bad reviews, hire a search engine optimization agency. They’ll help identify sites publishing fake negative reviews about your business and guide you through getting them removed. It may seem like a long road ahead of you, but being proactive now will save you headaches in future months. Take it step by step.
6) Create engaging content on social media
Negative feedback can be frustrating, but responding honestly and openly might make a customer think twice about leaving negative comments. It could also help strengthen your customer relationships, making them more likely to defend you in public forums or even leave their own positive reviews about your company. And if they do decide to go ahead with a bad review? Responding publicly can help regain control of your company’s reputation by showing customers that you're transparent and willing to fix problems—and it may just convince some people that all those other glowing reviews were right after all.
7) Respond to negative feedbacks
Over time, businesses can collect hundreds—even thousands—of reviews. Most of these will be positive; some will be neutral; and a few (if you’re lucky) will be negative. These negative reviews are important because they show other potential customers what it’s really like to do business with your company. It’s easy for anyone with something negative to say about you or your business to post it online, which means that honest, genuine comments are hard to come by. To truly deal with your negative reviews, follow these steps: Respond quickly
8) Start advertising online
In some cases, you may find a customer who’s unhappy with your product. In these situations, it’s best to contact them directly through your community forum or customer service page so that you can have a conversation with them and see if there is anything you can do to rectify their issue. If they took time out of their day to complain about your business online, they deserve an apology and a clear explanation for why their issue wasn’t resolved. You should never ignore negative reviews or delete them—instead, respond quickly and respectfully. And remember: no matter how angry or upset someone is, don’t ever lose your cool; responding with anger will only make things worse.
9) Use social media management tools
In case you're managing a negative survey that was left on your organization or business page, then, at that point, there's very little that should be possible other than reaching the banner straightforwardly and requesting it to be taken out. Keep in mind: If somebody removed time from their day to compose an audit, they will likely remove time from their day to pay attention to your solicitation. When they perceive how great of an individual you are and that you are so able to tune in and try to make it ideal for them, many individuals will consent. Simply recollect: Don't begin filling them in regarding your administration/item; that ought to be put something aside for whenever they leave an ideal audit since chances are in the event that they don't care for what you don't do anything, will alter their perspective.
10) Contact community forums admins directly
For any business owner, especially small businesses who rely on word-of-mouth marketing for referrals, negative reviews are bad news. Thankfully, many community forums have admins that are willing to take down unfair or inaccurate posts. Get in touch with these admins directly and ask them to remove your review. It’s likely they’ll be happy to oblige so long as you can prove it is fake. Be sure to link them to other positive posts about your business elsewhere online so they don’t think you’re trying to game their system! Or, you can take help from ORM Service Providers to get some professional help.
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